Boost Your Local SEO: A Complete Guide to Google Business Profile Questions & Answers

Buddy Rathmell • May 9, 2025

The Google Business Profile (formerly Google My Business) Q&A feature allows customers to ask and get quick answers about your business. However, many businesses overlook this tool during setup, missing opportunities to engage leads and provide key information.


By optimizing this feature, you can:
✔ Improve listing engagement
✔ Control the questions users see
✔ Educate potential customers about your offerings

How to Respond to Questions

As a business owner or manager, you can:

  • Answer customer questions
  • Create & preemptively answer FAQs


Steps to Add Q&As:

  1. Log in to Google My Business.
  2. Click the "Q&A" button.
  3. Scroll to a question and click "Answer"—or create your own.
A screenshot of a website that shows how to add a commonly asked question and answer the question from within the google business profile dashboard.

Pro Tip: Maintain a Google Doc of FAQs for quick copy-pasting and consistency across platforms.

Example Q&A Responses

Yoga Studio

Q: Do I need to bring my own yoga mat for classes?
A: We provide complimentary mats for all students, though you're welcome to bring your own if you prefer! We also sell eco-friendly mats at our front desk.


Q: Are your classes suitable for beginners?
A: Absolutely! We offer "Gentle Flow" and "Yoga Basics" classes specifically designed for newcomers. Our instructors provide modifications for all levels.


Pet Grooming Salon

Q: How long does a full grooming session take?
A: Typically 2–3 hours, depending on your pet’s size and coat condition. We’ll give you a pickup time estimate when you check in!


Q: Do you accept walk-ins, or do I need an appointment?
A: Appointments are preferred, but we accommodate walk-ins when possible. Weekends tend to book up fast—call ahead to check same-day availability!


Solar Panel Installation Company

Q: How much do solar panels cost for an average-sized home?
A: We offer free consultations to provide a tailored quote based on your energy needs and roof space.


Q: Do you offer financing options?
A: Yes! We partner with lenders to offer low-interest loans and $0-down leases. Ask about our 30% federal tax credit eligibility too.

Pro Tip: Questions with more "Likes" appear first. Encourage engagement to highlight key FAQs.

How to Enable Q&A Notifications

Stay on top of customer inquiries by turning on alerts:

  1. Sign in to Google My Business.
  2. Select your business location.
  3. Go to Settings → Enable Q&A notifications.
how to enable notifications on google my business for questions and answers.

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